Terms & Conditions

Welcome to Gifted Moments.

By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

About Gifted Moments

Gifted Moments is a curated gifting platform offering unique experiences, luxury escapes, accommodation packages, dining experiences, wellness retreats, and memorable activities across Australia.

We work with selected third-party experience providers to deliver these experiences.

Gift Vouchers & Purchases

All purchases made through Gifted Moments are intended as gift experiences and are subject to availability and booking conditions.

Gift vouchers:

  • Are non-refundable

  • Cannot be exchanged for cash

  • Must be redeemed within the validity period stated on the voucher

  • May be transferred to another recipient upon request

Prices and inclusions are subject to change without notice due to supplier availability and seasonal changes.

Bookings & Availability

All experiences are subject to:

  • Availability

  • Weather conditions

  • Supplier operating conditions

  • Seasonal changes

  • Minimum stay requirements where applicable

Gifted Moments will always do its best to assist customers with preferred dates; however, bookings cannot be guaranteed until confirmed with the experience provider.

We recommend booking experiences in advance, particularly during peak periods and holiday seasons.

Third-Party Providers

Gifted Moments acts as a booking and gifting platform connecting customers with curated third-party experiences.

While we carefully select our providers, Gifted Moments is not responsible for:

  • Changes made by suppliers

  • Cancellation of experiences

  • Weather disruptions

  • Injury, loss, damage, or personal expenses incurred during an experience

  • Supplier operational issues beyond our control

Customers may also be subject to additional terms and conditions imposed by the individual experience provider.

Refunds & Cancellations

Due to the nature of our experiences and gift products, all sales are final and non-refundable.

However, where possible, we may assist with:

  • Date changes

  • Voucher extensions

  • Alternative experiences

  • Transfer of gift vouchers

Requests are assessed on a case-by-case basis and remain subject to supplier approval and availability.

Website Information

We aim to ensure all information, images, descriptions, and pricing displayed on our website are accurate; however, occasional errors may occur.

Gifted Moments reserves the right to:

  • Correct errors or inaccuracies

  • Update pricing or descriptions

  • Remove or modify experiences without notice

Intellectual Property

All content on this website, including branding, images, text, logos, graphics, and designs, remains the property of Gifted Moments and may not be copied or reproduced without permission.

Privacy

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

Contact Us

If you have any questions regarding these Terms of Service or your booking, please contact us through our Contact page.

Thank you for choosing Gifted Moments.

Thoughtfully gifted. Beautifully remembered.

 

Legal Notice

This website is operated by Gifted Moments.

By accessing and using this website, you acknowledge and agree to comply with the terms, conditions, policies, and notices outlined throughout the site.

Gifted Moments provides curated experience-based gifting services across Australia, including accommodation packages, dining experiences, wellness retreats, and other third-party supplied experiences.

While we make every effort to ensure all information on this website is accurate and up to date, Gifted Moments does not guarantee the completeness, reliability, or accuracy of any content, pricing, availability, or descriptions displayed on the website.

All experiences are subject to:

  • Availability

  • Supplier terms and conditions

  • Seasonal changes

  • Weather conditions where applicable

Gifted Moments acts as a gifting and booking platform connecting customers with selected third-party providers. Individual providers may impose additional terms, conditions, cancellation policies, safety requirements, or booking restrictions.

Gifted Moments is not liable for:

  • Changes or cancellations made by suppliers

  • Delays or disruptions outside our control

  • Personal injury, loss, damage, or expenses incurred during an experience

  • Errors or omissions contained on the website

All website content including logos, branding, text, graphics, images, and design elements are the intellectual property of Gifted Moments and may not be reproduced without written permission.

By using this website, you agree that your use is at your own risk and subject to Australian consumer laws where applicable.

For any questions regarding this website or our services, please contact us via our Contact page.